Refund Policy

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All paid membership subscriptions or payments for services, for example membership subscriptions, events etc. will be subject to a 30 days cooling-off period from the date of renewal or purchase. Certain services, such as digital content, are exempt from a cooling-off period.

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Any fees paid will be refunded in full to you once a written or emailed request to cancel or lapse your membership or service has been received, within the 30 days cooling-off period.

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After the 30 days cooling-off period (except downloaded or digital content such as online courses that have been accessed and membership subscriptions) any refund for products and services i.e. events, applications, will be subject to an administration charge of £20 where no fault by IMAS has occurred. We try to refund members by the same method that we received the payment.

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Membership subscriptions will run for 12 months from the date that a membership application is finalised or subscription renewal date.

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Where fees for membership subscriptions have been fully paid upfront, you will not be eligible for any refunds after the 30 days cooling-off period. Your membership will remain current and you will have access to your member benefits for the full subscription, unless your membership is confirmed as being withdrawn or cancelled.

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Exceptions

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There are instances where we will not issue a refund even during the 30 days cooling-off period. These are usually where a member has been removed from membership. 

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Digital products

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The 30 days cooling-off period does not apply to downloaded or accessed products purchased in digital or online form, such as information, online CPD resources. By accessing and downloading these products, you acknowledge that you will lose your right to cancel or receive a refund for this service. However, these products must still be of satisfactory quality, fit for purpose and as described. If they do not conform you have the right to a replacement.

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